Our Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of Tandem TV’s website, digital video services, streaming services, content production, and related offerings. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

📌 Services Provided

Tandem TV provides digital video and content production services designed to help creators, brands, and businesses connect with their audiences. Our services include live streaming, video marketing, post-production, vertical/social content, channel growth strategy, and virtual production.

All services are delivered digitally — no physical studios or on-location shoots required unless specifically agreed upon. We reserve the right to modify or discontinue any service at any time.

📌 Refund Policy

• ✓ 7-Day Full Refund: You may request a full refund within 7 days of purchase if you are not satisfied with our services.
• ✓ Prorated Refund: After 7 days, we refund the remaining balance minus the cost of months already used or work already completed.
• ✓ Refund Process: To request a refund, email us at admin@tandemtv.store with your order details.
• ✓ Processing Time: Refunds are processed within 5–7 business days of approval.

📌 Payment Terms

• ✓ All payments are due at the start of your subscription or project period.
• ✓ We accept payments via major credit cards and other secure payment methods.
• ✓ You are responsible for all taxes and fees associated with your purchase.
• ✓ Failure to pay may result in suspension or termination of your account or project.

📌 Content Ownership & Usage

• ✓ All content created by Tandem TV (including videos, graphics, and designs) remains the property of Tandem TV until full payment is received.
• ✓ Upon full payment, you are granted a license to use the content for your business or personal purposes.
• ✓ You may not resell, redistribute, or claim ownership of our work as your own.
• ✓ We reserve the right to showcase our work in our portfolio unless otherwise agreed.

📌 User Obligations

By using our services, you agree to:

• ✓ Provide accurate and complete information when signing up or providing project briefs.
• ✓ Use our services only for lawful purposes and in compliance with all applicable laws.
• ✓ Not interfere with or disrupt our website or services.
• ✓ Not attempt to gain unauthorized access to any part of our systems.
• ✓ Provide feedback and approvals in a timely manner to ensure project deadlines are met.

📌 Intellectual Property

All content, logos, designs, and materials on our website are the property of Tandem TV and are protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

📌 Limitation of Liability

To the maximum extent permitted by law, Tandem TV shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the total amount paid by you for the services.

📌 Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis. We do not guarantee that our services will be error-free or uninterrupted. While we strive for excellence, we make no warranties regarding specific viewership, engagement, or growth outcomes.

📌 Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, if we believe you have violated these Terms or for any other reason.

📌 Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a new effective date. Your continued use of our services constitutes your acceptance of the updated Terms.

📌 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be resolved in the courts of the UK.

📌 Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please don’t hesitate to reach out.

📧 admin@tandemtv.store