Our Privacy Policy

At Tandem TV, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website, use our digital video services, or engage with our streaming and content production offerings.

📌 Information We Collect

We may collect the following types of information:

• ✓ Personal Information: Name, email address, phone number, and payment details when you sign up for our services or projects.
• ✓ Usage Data: Information about how you interact with our website, including pages visited, videos watched, and time spent.
• ✓ Device Information: IP address, browser type, and operating system for analytics and security purposes.
• ✓ Project Data: Content briefs, feedback, and materials you share with us for production purposes.

📌 How We Use Your Information

We use your information to provide and improve our digital video services, including:

• ✓ Processing payments and delivering our content production services.
• ✓ Communicating with you about your projects, updates, and promotional offers (you can opt out anytime).
• ✓ Improving our website and services based on user feedback and analytics.
• ✓ Ensuring compliance with legal and regulatory requirements.
• ✓ Personalizing your experience and recommending content you may enjoy.

📌 Cookies & Tracking

We use cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can choose to disable cookies in your browser settings, though this may affect certain features of our website and video playback.

• ✓ Essential Cookies: Required for basic website functionality and video streaming.
• ✓ Analytics Cookies: Help us understand how visitors interact with our content.
• ✓ Preference Cookies: Remember your settings and viewing preferences.

📌 Data Security

We implement industry-standard security measures to protect your data, including:

• ✓ SSL encryption for all data transmitted between your browser and our servers.
• ✓ Secure payment processing through trusted third-party providers.
• ✓ Limited access to personal data — only authorized personnel can access it.
• ✓ Regular security audits and updates to keep your data safe.
• ✓ All project files and content are stored on secure, encrypted servers.

📌 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• ✓ Access: Request a copy of the data we hold about you.
• ✓ Correction: Update or correct inaccurate information.
• ✓ Deletion: Request the deletion of your account and associated data.
• ✓ Opt-Out: Unsubscribe from marketing communications at any time.
• ✓ Data Portability: Request a copy of your data in a machine-readable format.

To exercise your rights, please contact us at admin@tandemtv.store.

📌 Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations. Project-related data (videos, assets, briefs) is retained for up to 12 months after project completion unless you request earlier deletion. You may request data deletion at any time, and we will process your request within 30 days.

📌 Third-Party Services

We may use trusted third-party services to help us operate our business, such as payment processors, video hosting platforms, and analytics tools. These providers are contractually obligated to protect your data and comply with applicable privacy laws.

• ✓ Payment processing via secure, PCI-compliant providers.
• ✓ Video hosting and streaming through enterprise-grade platforms.
• ✓ Analytics tools to measure audience engagement and improve our services.

📌 Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

📌 Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and updating the effective date.

📌 Contact Us

If you have any questions, concerns, or requests regarding your privacy, please don’t hesitate to reach out.

📧 admin@tandemtv.store