Our Refund Policy

At Tandem TV, we are committed to delivering high-quality digital video, streaming, and content production services that drive real engagement. If you are not completely satisfied with our services, we offer a straightforward refund policy.

📌 Full Refund — 7 Days

If you cancel your subscription or project within the first 7 days of your purchase, you are eligible for a full refund of the total amount paid. No questions asked.

📌 Prorated Refund — After 7 Days

If you cancel after the first 7 days, we will calculate a prorated refund based on the unused portion of your subscription or project.

• ✓ We deduct the cost of each month you have used from the total amount paid.
• ✓ For project-based work, we deduct the cost of work already completed and delivered.
• ✓ The remaining balance is refunded to your original payment method.
• ✓ Example: If you paid for 6 months of content services and cancel after 2 months, you will receive a refund for the remaining 4 months.

📌 How to Request a Refund

To request a refund, please follow these simple steps:

• 1. Email us at admin@tandemtv.store with your order details.
• 2. Include your full name, email address, and reason for the refund request.
• 3. Our team will review your request within 24–48 hours.
• 4. Once approved, refunds are processed within 5–7 business days.

📧 admin@tandemtv.store

📌 Important Notes

• ✓ Refunds are issued to the original payment method used at checkout.
• ✓ For custom production projects, refunds are based on the percentage of work not yet delivered.
• ✓ We reserve the right to decline refunds in cases of abuse or violation of our Terms of Service.
• ✓ If you have any questions, our support team is here to help — reach out anytime.